How to place an order?
When you are ready to buy the product, simply send us your inquiry with your product name and category by clicking on the Enquiry button.
Do I need to register on-site:-
Registration is not necessary to place orders, however as a registered buyer, you will be able to shop faster, be up to date on orders status and keep track of the orders you have previously made.
However, you are required to register and get our manual approval to see the new current season items and add them to your order list.
Do I Get the Sample:-
Sure you could get the sample but you are required to pay for products & delivery costs. However, if you make your order from the sample then we will refund the cost of a particular sample but not the delivery cost.
How about label & Hangtag:-
Buyers could use their own brand name, logo, label & hangtag. But you are required to provide your label & hangtag or you could send your design in PSD or pdf file and we will produce it for you but we will add the cost to your invoice.
If your customer wants a label, Logo, and tagging on the product must order a minimum of 1000 Pieces of product for the proposal.
Production Lead Time:
As per the Product’s nature, the availability of the production schedule in the factory and the size of the order affect the production lead time, which usually takes a minimum of 20 days and a maximum of 45 days to complete the production, Production lead time will begin only after order conformed and Order conform only after advance Payment received.
Time of delivery:
If the goods should be sent his/her consignment by Air, it takes a maximum of 12 days after the production period to be reached at the final Airport and the goods should be cleared from the airport. The airport should be international. This is applicable all over Europe, America, and Asia.
Similarly, if preferred to send the goods through courier service (DHL, United Parcel Service, EMS, etc.), it takes a maximum of 15 days after the production period to be delivered instead of 15 days to be delivered in each and every final destination. It is door to door service.
Return/Refund Policy:
If the customer wants to return the product, he/ she should contact us by email with a full explanation of the reason and evidence of dissatisfaction.
Please check and notify us about the product to return within 7 days after receipt of the order. Nepali Handicraft Import & Export online store always be attentive to this issue based on the logistic reason for dissatisfaction and start to find the best possible solution on mutual understanding between both parties (the customer and Nepali Handicraft Import & Export online store).
-Claims made after one week of receipt of the order will not be accepted.
-Exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same manufacturer or supplier; in such cases, the transportation cost involved for returning goods to Nepal from his/ her country will be paid by the customer.
Nepali Handicraft Import & Export online store will not be responsible if any items are lost while being returned, hence safe and secure delivery is suggested.
Upon receiving of the returned goods, the Nepali Handicraft Import & Export online store reserves the right to decide whether to refund or exchange the product (s).
Since most of our products are handcrafted, there can be slight variations in color, size, finishing touch, or even some irregularities.
Lost or damaged products must be claimed directly with the involved Courier Company. NHIE online store will not accept the returned goods if it is sent without our return authorization. An authorized return must be sent to us in its original packaging.
We hope the above-provided information will help you to understand how to make an order with us but if you have any confusion, please do not hesitate to contact us via email. We will do our best to serve you.
Thank you.